Employee satisfaction or job satisfaction shows the extent to which employees are satisfied with their jobs within the organisation. Employee satisfaction is usually made tangible by using Satisfaction questionnaires. These questionnaires often contain questions or theorems around the work itself (labour content), circumstances in which someone is employed (working conditions), relationship with manager (s) and colleagues (labour relations) and the manner of Compensation (Working conditions).
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What is employee research? And what is the future?
Employee survey is an instrument to increase employee satisfaction and involvement. Approximately 65 percent of all organisations in the Netherlands conduct periodical employee surveys. But what is behind such a Staff Research? And what is the added value? This article therefore explains what Staff Research is and how this instrument has developed in recent decades.
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10 main reasons for staff turnover
employee turnover is detrimental to many organisations. Just the costs of finding a suitable replacement (recruitment, interviews, administration, etc.) often exceed a full year's salary. This is especially true when the original employee had scarce and non-transferable knowledge, competences, etc. In short: Understanding reasons for departure is important for almost all organizations.
More satisfied customers? It starts with employee satisfaction.
Studies have shown that employee satisfaction plays an important role in the effectiveness of organisations. It has been known for some time that satisfied employees can also ensure more satisfied customers. Why does higher employee satisfaction also lead to higher customer satisfaction? And can this connection be quantified?
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