An employee satisfaction survey measures the extent to which employees are satisfied with their employer. But how does such an investigation work? And why is it important to collect this information? In this article you will find the definition of employee satisfaction research, and you will read how this type of research can be used.
Employee survey is an instrument to increase employee satisfaction and involvement. Approximately 65 percent of all organisations in the Netherlands conduct periodical employee surveys. But what is behind such a Staff Research? And what is the added value? This article therefore explains what Staff Research is and how this instrument has developed in recent decades.
Studies have shown that employee satisfaction plays an important role in the effectiveness of organisations. It has been known for some time that satisfied employees can also ensure more satisfied customers. Why does higher employee satisfaction also lead to higher customer satisfaction? And can this connection be quantified?