What does the Net Promoter Score (NPS) say?

Management consultant Frederick Reichheld was looking for an alternative to the long questionnaires in market research. He wanted to be able to measure satisfaction and brand loyalty in an easy and fast way, without compromising on the quality of the research. That is why he created the Net Promoter Score (NPS) in 2003.1 This measurement tool would make it possible to measure loyalty on the basis of just one question: 'How likely is it that you would recommend this brand to family and friends?'. Easy? Check. Quickly? Check. This means that sixteen years later, the NPS is still a widely used tool in many different types of research. But what exactly does the NPS say? And does this score make an extensive questionnaire superfluous?

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Five advantages of dashboarding at employee research

At the word ' Dashboard ' you might soon think of the collection of meters and indicators For the steering wheel of your car.

Yet that is no longer the only context in which this term is used. Dashboards and dashboarding are also spoken on the work floor. Indeed, a verb has even been created for it. But what exactly does dashboarding mean?

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More than 265 health care organizations join outflow research

Thirteen employers' organisations united in RegionPlus have joined forces to examine unwanted outflows within Care and Welfare. Earlier this year, Presearch launched a nationwide, continuous outflow survey, with the aim of preventing unnecessary departures in the future. More than 265 organisations have joined the Staff Research Connected. Within these organizations, eight branches have been defined, including hospital care, nursing and social services.

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What is employee experience and why is it important?

In recent years, the term employee "experience" has been increasing in popularity and is increasingly becoming an agenda item on the managers ' agenda. But what is employee experience exactly? And above all: what can you do with it? This article therefore answers the questions surrounding this relatively new phenomenon.

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What is employee satisfaction survey (MTO)?

An employee satisfaction survey measures the extent to which employees are satisfied with their employer. But how does such an investigation work? And why is it important to collect this information? In this article you will find the definition of employee satisfaction research, and you will read how this type of research can be used.

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What is employee involvement? And what are the 5 main factors?

In addition to employee satisfaction employee engagement plays an important role in every organisation. Involved employees are up to 43% more productive. In addition, these employees are more loyal, which means they are less likely to leave the organisation and think further than the average employee. Thanks to employee engagement, the competitive edge of organisations can grow.

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10 Smart Tips to increase employee satisfaction

High employee satisfaction is a must for achieving a competitive edge. Not only are satisfied employees more productive, they are also more likely to be satisfied with their work. Higher customer satisfaction on. But how do you ensure that employees are satisfied? And even more important, how do you keep them satisfied? This article describes the most important tips for achieving employee satisfaction.

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7 accessible tips to increase the response rate

The number of respondents is crucial for the success of a Staff Research. A low response rate ensures that the data is not a good reflection of the actual. The result, without sufficient participants, the results will be taken less seriously. When few employees react then this means that the added value of the research is significantly decreasing. These tips therefore help you to get responses to the next research.
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Negative results from employee research. How do you go about this?

The main objective of Staff Research is often to identify improvement points within the organization. But when the results are negative it is tempting for managers to do nothing, or even worse: to pretend that the results are not correct. Take no action after Staff Research often leads to a more negative situation than before the distribution of the questionnaire.

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What is employee satisfaction? And what is the impact of this?

Employee satisfaction or job satisfaction shows the extent to which employees are satisfied with their jobs within the organisation. Employee satisfaction is usually made tangible by using Satisfaction questionnaires. These questionnaires often contain questions or theorems around the work itself (labour content), circumstances in which someone is employed (working conditions), relationship with manager (s) and colleagues (labour relations) and the manner of Compensation (Working conditions).
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